ATLANTA and ST. GEORGE, Utah and TAMPA, Fla., Aug. 15, 2018 /PRNewswire/ — When it comes to creating efficiencies and elevating the customer experience, Preferred Collection and Management Services, Inc. (Tampa) understands the recipe for success. Preferred CMS initiated a dynamic partnership between its payment processing provider, REPAY Realtime Electronic Payments (Atlanta), and its contact center technology provider, TCN (St. George), that promises to deliver an enjoyable and frictionless payment experience for Preferred CMS customers.
TCN’s multichannel communications platform enables companies to improve operations and enhance their customer service through features such as: predictive dialing, interactive voice messaging (IVM), short message service (SMS), voicemail drop, interactive voice response (IVR) and email. Specializing in the consumer finance, ARM and healthcare industries, REPAY offers integrated payment technology solutions that enable businesses to accept real-time payments through a variety of payment methods, ultimately improving collection efforts.
The integration between the companies will enable the Florida-based collections agency to meet medical patients and other consumers’ growing needs by providing a convenient, user-friendly payment option through its already-established IVR system. In addition to offering payment channels via its web portal and SMS messaging, Preferred CMS now offers an integrated IVR solution where consumers can easily make unassisted payments using their phones any time of day without ever speaking with a live agent. After a customer follows TCN’s automated prompts to make a payment, REPAY immediately processes it and communicates the approval and payment details back to Preferred CMS.
The shift in consumer preferences and the downward trend in paying on debts using the traditional methods prompted Preferred CMS to invest in the advanced technology. “Most people want to pay their bills at a time and in a manner convenient to them without having to speak with a representative. Preferred CMS’s partners, TCN and REPAY, are cutting-edge solutions who worked together at our request to make this happen,” said Matt Kiefer, Preferred CMS’s Chief Officer of Information, Compliance, and Development.
“We’re honored to partner with TCN and Preferred CMS to deliver this custom solution. We’ve combined REPAY’s secure payment technology with TCN’s IVR technology to deliver enhanced value to consumers,” said Susan Perlmutter, Chief Revenue Officer of REPAY.
“We are proud to partner with Preferred Collection and Management Services, Inc. to equip collections agencies with the most advanced contact center tools they need to stay competitive in today’s market,” said Terrel Bird, CEO and co-founder of TCN.
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