Messaging Management
Messaging Management for Well-Informed Customers
Running the day-to-day of your business means you don’t always have the time to stay in touch with your customers. Keep your customers updated on your business and their payments with convenient message management solutions from REPAY.
Whether you have updates to share, questions to answer, or opportunities to explore, our experts can help you communicate accurately, securely, and cost-effectively with your customers. And through our opt-in preference center, they only receive the messages they want.
Convenient Ways to Communicate
Accessible through one user-friendly and secure portal, you can reach your customers using any number of methods. From monthly statements to paper check refunds, you can create, approve, schedule, send, and track messages through the messaging channel most effective for your business.
Delivery Channels
- Print & Mail
- Text
- Mobile
- Web Portal
Sample Document Types
- Statements
- Letters
- Checks
- Tax Forms
- Promotions
- Alerts
List Management
Integrate to your existing customer relationship management software to import/export/manage lists, and define target audiences, keeping addresses current based on the National Change of Address database
Composition, Approval, and Release
Compose, format, and route messages for internal approval, utilizing complete tracking of versions, edits, approvals, etc., with quality checks and unmatched control
Dynamic Contexting
Trigger messaging based on intelligent processing such as customer status, account activity, state preferences, and other business rules
Tracking
Track messages from initiation and processing to delivery, receipt, and response, featuring automatic mail reroutes to ensure they get to the right place
Document Management and Storage
Access entire messaging history hosted securely either on our portal or your platform
Automated Production
In-house production experts help you monitor every step of the messaging process, ensuring every message is mailed correctly and on time
Professional Print Options
Our fast, affordable printing on demand is controlled by your business rules to deliver the right message at the right time with auditable tracking. We support any delivery option, including certified and overnight, and collaborate with you to customize the design to meet your exact needs.
Find out more about Card and ACH processing solutions from REPAY.
Security
Our proprietary, PCI compliant gateway and virtual vault securely processes and stores card information for funding and payment purposes. We work constantly to help you maintain compliance and meet security regulations, and we have a team dedicated to identifying and fighting fraud.
Reliability
With other providers, you can't always depend on the service your business deserves. We have the industry's most advanced online reporting capabilities as well as error checking and audit research. And thanks to our strong and long-lasting bank partnerships, we guarantee redundancies, so you can rest assured there’s a bank behind every transaction.
Support
Our 24/7/365 customer service will assist you with every aspect of your payments program, including initial onboarding, training, reconciliation, risk mitigation and billing.